- About Hammock
- Advertising sales
- Association media
- Case study
- Content Marketing
- Cross-posted on RexBlog.com
- Customer media
- Customer media basics
- Digital Media
- Email marketing
- Event media
- Event sales
- Hammock Idea Ebooks
- Healthcare Idea Email
- How Great Companies Use Customer Media
- Idea Email
- Media Trends
- Small business
- Social media
By Chris Edwards
We’ve all heard about the importance of nonverbal communication, with some experts claiming that as much as 93% of communication is nonverbal in nature.
This idea of merging nonverbal communication with an excellent experience became real for me more than 20 years ago when I was selling shoes at Nordstrom to pay for college. The job required sharp attention to detail: thinking through how to approach a customer, thoughtfully suggesting shoes for them, and following through on their needs and wants. The experience went well beyond talking about a shoe—every interaction with the customer sent a message, positive or negative, to them.
There’s one thing all midterm election voters can agree on: We’re glad it’s over. But whenever there’s a massive investment in marketing and advertising a product (or, in this case, a candidate), those of us who are healthcare marketers need to pause and ask, “Is there a lesson we can learn here?”
During the hectic fourth quarter of each year, we help companies and organizations with those must-do content and media projects they need to deliver by year’s end. For the last 25 years, we’ve developed processes and resources that enable us to complete major projects by January 1 if we begin by November 1. Here’s how.
There’s only one expert who can determine success of the media and content you create for your customers and prospects.
That expert is not found in your C-suite or the departments that oversee marketing, communications, sales or technology. Nor is that expert a consultant, agency, thought leader, keynote speaker, guru or sender of Idea emails.
“All businesses are media businesses.”
That axiom sure sounds believable in 2017. Being a media company means you have the ability to create and distribute your message directly to any audience, without having to pay a toll to intermediaries.
In an Idea Email sent in 2013, we suggested that a möobius strip, or infinity loop, is the best graphical representation of the customer journey, or the “customer life cycle.” We like the möobius metaphor because it demonstrates there are two distinct states of being a customer:
By Rex Hammock
Founder and CEO
About 20 years ago, a Hammock editor made a witty observation that instantly became one of our company’s long-running inside jokes. During a conversation about some wonkish technology trend, the staffer said with a great deal of faux seriousness, “I know I’m going out on a limb here, but I predict that computers will keep getting smaller, and the internet will keep getting faster.” In many subsequent tech discussions, we ask that “futurist,” now the company’s president and COO, to remind us of his tongue-in-cheek prediction.
Funny thing, he was right.
In two days, leadership of the world’s most powerful economy and military will transition from one president to another. Since the Civil War, this tradition of transition has been marked by peacefulness, but not always without acrimony. We have changed presidencies in the midst of great philosophical differences, world wars, economic crises and disagreements over the direction and policies of the nation.
In its “5 Questions Marketers Should Ask in 2017,” Google challenges marketers to ask themselves, “Do I have a portfolio of customer media and marketing content assets that appeal to both the immediate and longer-term needs of my customers?”
Idea Ebook | Book 1
Using Content to Support Sales to Healthcare Providers
Successful marketing and sales to healthcare providers—and building enduring relationships—requires helping your customer along a journey from problem to solution. Developing lead generation content is the first stage in the customer journey, but an enduring relationship with customers goes far beyond this first stage.
The Ebook, Using Content to Support Sales to Healthcare Providers, provides ideas on:
- The appropriate audience to reach
- How to deliver content your audience values
- How content influences decision makers
- How to build relationships with customers over a long sales cycle
- How to ensure your sales content is effective
- How to communicate in a time of change
- How to ensure your content is seen
Learn this and more by downloading Using Content to Support Sales to Healthcare Providers, the first in the Hammock Healthcare Media series, A Healthcare Marketer’s Guide to Enduring Customer Relationships.