By Rex Hammock, CEO

Does your company host webinars or an annual conference? How often do you publish digital media like newsletters, how-tos or user manuals?

Do you have a YouTube channel or do you make explainer videos devoted to teaching your customers or members how to best use your company’s products and services?

By Rex Hammock, CEO

Glancing around our offices today, I see people working on projects ranging from the development of a video documentary to a monthly customized print newsletter for a network of 60+ wellness programs. Some are working on a digital Ebook series, while others are developing a social media strategy to support the release of that series. Meanwhile others are putting the finishing touches on the next issue of an award-winning national magazine, along with the digital version we’ve published for a client the past 15 years.

By Rex Hammock

Content marketing can often seem like new labels applied to old ideas. In a broad way, it can even mean Broadway. At least, that’s what you may think after watching the Netflix documentary ”Bathtubs Over Broadway.”

Steve Young, a former writer for the “Late Show with David Letterman,” was the subject of the documentary directed by Dava Whisenant and co-written by Dava and Ozzy Inguanzo. The documentary is both funny and fascinating in its exploration of the heyday of industrial musicals.

By Rex Hammock

Last year I wrote, “Despite a constant stream of predictions from experts that ‘podcasting is dead,’ I still believe the golden age of customer-focused podcasting is ahead of us.”

Since the earliest moments of podcasting, I have been a true believer in its long-range potential as a cornerstone of any content marketing strategy. But until recently, I’ve been cautious about advising clients to make the medium the central focus of their content market strategy.

By Rex Hammock

For the past several years, Hammock has produced multiple digital media campaigns in various forms and formats, all with different marketing goals and purposes.

Early in the digital content era, many of these efforts were aimed at some type of lead generation or thought leadership. Today, marketers have discovered that content can—and should—play a central role in any ongoing marketing and communications program, from supporting a public policy effort to launching a new product to providing a constant flow of sales support in the form of video, social media and presentation materials.

By Rex Hammock

In the past, there were only a few paid media metrics that revealed the effectiveness of advertising. Two of the classics were “reach” and “frequency.” Reach was the potential audience size reached by an advertising campaign and frequency was the potential number of times a customer would come in contact with the ad.

Is this a hardware store? An art gallery? An upscale restaurant? Yes.

By Rex Hammock

Never has there been so many options for developing deep and lasting relationships with great numbers of customers. Today, the options for how to serve those customers are, literally, everywhere.

By Rex Hammock

Next Monday, March 25, Apple is expected to release a wide array of media services. While the anticipated announcements sound similar to already-existing products (AppleTV, Hulu, Amazon Prime, etc.), Apple will likely have approaches and features that will make us rethink how we interact with such services. In other words, don’t just look for a predictable take on streaming video.

By Rex Hammock

Technology journalist Doc Searls has a simple way of explaining how media with the same format—the magazine format, for example—can be very different. The key to understanding the difference, he says, is by understanding the business model of various magazines.

By Rex Hammock

Several years ago on my personal blog, I poked fun at an essay written by a celebrity CEO. On her Tumblr page, she had shared a weekend experience during which she redesigned the company’s logo with a team of employees. (My favorite line of her post was, “Our last move was to tilt the exclamation point by 9 degrees, just to add a bit of whimsy.”)

Graphic and corporate design are critical to content marketing. But such an exercise, as described in the essay, is an example of taking a good thing too far.