By: John Lavey | Hammock President/COO
When it comes to improving customer service, healthcare providers are looking outside the industry for role models. Whether seeking out the lessons of legendary service providers such as The Ritz-Carlton or Disney, healthcare leaders are looking to learn from the best.
I recently had a conversation with someone in a high-level operations role for one of the leading cancer centers in the United States. The hospital had recently consulted with the famous New York City restaurateur Danny Meyer, who wrote a book about the transformational power of hospitality in business.