By John Lavey | Hammock President and COO
Building a patient-centered healthcare system means creating highly satisfactory experiences in addition to healthy outcomes.
So what is satisfying to patients and their families? From the first moment someone in your market encounters your facility’s content and messaging—that first episode of care—nothing is more satisfying than displays of empathy. We all appreciate when a healthcare provider “gets it” and exhibits caring above and beyond what is required.