Last week, we shared the first half of our 10 customer media and content predictions for 2014. Here are the remaining five.
This week and next, we are bringing you our 10 predictions for 2014 related to the media, content and technology used by marketers to communicate directly with customers, members, clients, et. al. Some will be quite obvious—the incremental, “around the edges” innovation that is most common. Other predictions will fall outside the box of conventional wisdom—the more significant and surprising way the future arrives.